Idler’s Service Department often gets calls from customers reporting that their freezer has either stopped working or it is running all the time and not as cold as it used to be.
Excessive freezer frost-up can cause units to work harder, it reduces usable space, increases operating costs and can even lead to them failing prematurely.
If your upright or chest freezer isn’t a frost-free model then chances are you have seen some ice build up over time in your unit. (Hopefully, not as bad as the picture below!)

In fact, it is recommended that once the ice build up in your freezer grows to a 1/4 of an inch it is time to defrost your freezer. (Picture below is not to scale.)
Now before you get too excited…
Never, I repeat NEVER use sharp objects to remove the ice build up! Doing this could lead to damaging your freezer and then your quick maintenance job just became a $400 (or more) trip to you locally owned appliance store.
Here are 7 easy steps you can follow to defrost your freezer:
1) Unplug your Freezer.
2) Then take all of your existing food out of the freezer and store it in another freezer or ice chest. You should also remove any drawers, shelves and loose ice.
3) The next step is to open up the freezer’s drain. (How to do this varies by model, so you will need to consult your owners manual.)
Often times, Upright Freezers will have a drain plug on the floor inside the unit as well as an external drain.
With chest style freezers usually there is a drain plug on the front-bottom of the unit. Many times you can connect a garden hose up to the drain to route the water to a desired location.
Make sure to have a drain pan placed under the drain (when possible) to keep water from hitting the floor.
Lastly, if your freezer does not have a drain, make sure to place towels at the bottom of the freezer to catch the melting ice. (You can also put newspaper under the freezer as it is very absorbent and will help catch any spills.) Make sure to replace the towels when they get too wet.
It is important that you plan for a fair amount of water to drain from your freezer. If not then you may need…
4) Now it’s time to heat things up!
Heat up some water.
Take a dish cloth and dip it in some hot water (Use kitchen gloves and do not burn your hands.) Then take the cloth and dab it on the ice that’s built up in the freezer.
Next, place a large bowl (or pot) filled with hot water under the largest areas of ice build-up and leave it alone.
Wait 30 minutes and then check the progress. If there is still frost remaining, remove any loose chunks of ice (no ice pick!), replace wet towels (if used) and change the water in the bowl with fresh hot water and repeat the process.
This could take up to a few hours. (Editor’s Note: There are other methods for thawing the ice build up in your freezer more quickly, however caution should be taken as to not harm the unit or yourself. We have found the above method to be one of the safest.)
5) Once the freezer is defrosted (No more ice) you should clean the inside of the freezer.
Idler’s recommends using a solution of two tablespoons of baking soda in one quart warm water.
Make sure to clean the door seals, bins, shelves and floor of the freezer. (Do Not use metal brushes, scouring pads, or abrasive cleaners as they can damage your freezer.)
Rinse with fresh water and dry the freezer thoroughly.
6) Replace your shelves, bins and food.
Try not to overload your freezer and this reduces airflow around the food and can reduce the efficiency of your freezer.
7) Plug your freezer back in and check your temperature settings on the dial. (Most units have a recommended starting point. Consult your user manual.)
There you have it. If you find that you have more questions or are in need of appliance repair, just give Idler’s a call at 1–800-834‑4015





















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